What's your return policy?

KEN BEARD & SON LTD REFUND POLICY

AT KEN BEARD & SON LTD, WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF, FOR ANY REASON, YOU ARE NOT, WE'RE HERE TO HELP. THIS POLICY OUTLINES YOUR RIGHTS TO A REFUND, EXCHANGE, OR REPAIR UNDER VARIOUS CIRCUMSTANCES.

2. REFUND ELIGIBILITY

WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND PURCHASES. HOWEVER, WE MAY OFFER AN EXCHANGE OR STORE CREDIT AT OUR DISCRETION, PROVIDED THE ITEM IS RETURNED IN ITS ORIGINAL CONDITION WITH ALL PACKAGING AND TAGS INTACT WITHIN 14 DAYS OF PURCHASE.

• FAULTY OR DAMAGED GOODS:

IF THE PRODUCT YOU RECEIVED IS FAULTY, DAMAGED, OR DOES NOT MATCH THE DESCRIPTION, YOU ARE ENTITLED TO A FULL REFUND, REPAIR, OR EXCHANGE. PLEASE NOTIFY US WITHIN 30 DAYS OF RECEIPT. AFTER 30 DAYS, YOU MAY BE ENTITLED TO A REPAIR OR REPLACEMENT.

• INCORRECT ITEM RECEIVED:

IF YOU HAVE RECEIVED THE WRONG ITEM, PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER. WE WILL ARRANGE FOR A REPLACEMENT OR REFUND, INCLUDING COVERING ANY RETURN SHIPPING COSTS.

SALE ITEMS CAN ONLY BE REFUNDED IF THEY ARE FAULTY, NOT AS DESCRIBED, OR DO NOT MEET THE PURPOSE THEY WERE

3. HOW TO REQUEST A REFUND OR EXCHANGE

• IN-STORE PURCHASES:

PLEASE BRING THE ITEM TO OUR STORE ALONG WITH YOUR RECEIPT OR PROOF OF PURCHASE. OUR STAFF WILL ASSIST YOU IN PROCESSING THE REFUND, EXCHANGE, OR REPAIR.

FOR ITEMS PURCHASED ONLINE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT

SHOWROOM@KENBEARDANDSONLTD.CO.UK WITH YOUR ORDER NUMBER AND DETAILS ABOUT THE PRODUCT YOU WISH TO RETURN. WE WILL GUIDE YOU THROUGH THE RETURN PROCESS.

4. REFUND PROCESS

• REFUNDS WILL BE PROCESSED USING THE ORIGINAL PAYMENT METHOD. IF YOU PAID BY CREDIT OR DEBIT CARD, REFUNDS TYPICALLY TAKE 3-5 WORKING DAYS TO APPEAR ON YOUR STATEMENT.
• FOR PAYPAL AND OTHER ELECTRONIC PAYMENTS, THE REFUND TIME MAY VARY BASED ON YOUR PROVIDER'S POLICIES.

5. RETURN SHIPPING COSTS

• IF THE ITEM IS FAULTY, DAMAGED, OR INCORRECT, WE WILL COVER THE COST OF RETURN SHIPPING.
• FOR NON-FAULTY ITEMS RETURNED DUE TO A DISCRETIONARY EXCHANGE, YOU ARE RESPONSIBLE FOR THE COST OF RETURN SHIPPING.

6. EXCEPTIONS

• PERISHABLE GOODS:

NO REFUNDS OR EXCHANGES WILL BE PROVIDED FOR PERISHABLE GOODS UNLESS THEY ARE FAULTY OR NOT AS DESCRIBED.

• PERSONALIZED OR CUSTOM-MADE ITEMS:

ITEMS THAT HAVE BEEN PERSONALIZED OR CUSTOM-MADE TO YOUR SPECIFICATIONS ARE NON-REFUNDABLE UNLESS FAULTY.

• GIFT CARDS:

GIFT CARDS ARE NON-REFUNDABLE AND CANNOT BE EXCHANGED FOR CASH.

7. CONTACT US

IF YOU HAVE ANY QUESTIONS ABOUT OUR REFUND POLICY, PLEASE CONTACT US AT:

KEN BEARD & SON LTD

260 WALLASEY VILLAGE
CH45 3HB
0151 240 6029

SHOWROOM@KENBEARDANDSONLTD.CO.UK

@kenbeardandsonitd